Neural Machines Pvt. Ltd. | Website: www.produktiv.ai
GENERAL TERMS
This Terms of Use agreement ("Terms") is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Website.
The domain name: www.produktiv.ai (which shall hereinafter be referred to as "Website"), is owned and operated by Neural Machines Pvt Ltd ("Company") a Private Company limited by shares, incorporated under the provisions of the Companies Act 1956, and having its registered office at 2nd Floor, Udyog Bhawan, Panaji, Goa 403001, India.
DEFINITIONS
For the purpose of these Terms, wherever the context so requires:
- "You" & "User" shall mean any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
- "We", "Us" & "Our" shall mean the Website and/or the Company, as the context so requires.
- "Services" shall mean all services, products, features, and functionalities offered through the Website.
- "Content" shall mean all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
- "Party" & "Parties" shall respectively be used to refer to the User and the Company individually and collectively.
ACCEPTANCE OF TERMS
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or Services.
Your use of the Website constitutes your agreement to these Terms, and creates a legally binding contract between you and the Company. No signature or express act is required to make these Terms binding on you.
SERVICES DESCRIPTION
Neural Machines Pvt Ltd provides AI-powered productivity solutions including but not limited to:
- Data governance and management platforms
- RAG (Retrieval-Augmented Generation) systems
- Metadata extraction and classification services
- Document management and search capabilities
- Enterprise AI integration solutions
ELIGIBILITY AND REGISTRATION
User Eligibility
- You must be at least 18 years old or the age of majority in your jurisdiction
- You must be legally capable of entering into binding contracts
- If you are a minor, you must have parent or legal guardian permission to use our Services
Account Registration
- Access to the Kynexa product is provisioned under an enterprise agreement; the Website itself offers no self-serve account creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
USER CONDUCT AND RESPONSIBILITIES
Permitted Use
You may use our Services for lawful business purposes in accordance with these Terms.
Prohibited Activities
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the Services or servers
- Upload or transmit malicious code, viruses, or harmful content
- Impersonate any person or entity or falsely state your affiliation
- Collect or harvest personal information of other users
- Use automated systems (bots, spiders, scrapers) without our consent
- Reverse engineer, decompile, or disassemble our software
- Violate any intellectual property rights
- Engage in fraudulent activities or misrepresent information
INTELLECTUAL PROPERTY RIGHTS
Company Rights
- The Website and Services, including all content, features and functionality, are owned by the Company
- All trademarks, service marks and logos are proprietary to the Company
- Our software, algorithms, and proprietary technology are protected by intellectual property laws
User Content
- You retain ownership of content you submit to our Services
- By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content for providing our Services
- You represent that you have all necessary rights to grant this license
Third-Party Content
- The Website may contain content owned by third parties
- Such content is protected by intellectual property laws
- You may not use third-party content without proper authorization
DATA AND PRIVACY
Data Processing
- Your use of our Services is governed by our Privacy Policy
- We process your data in accordance with applicable data protection laws
- You consent to our collection and use of your data as described in our Privacy Policy
Data Security
- We implement appropriate security measures to protect your data
- However, no method of transmission or storage is 100% secure
- You acknowledge the inherent risks in electronic data transmission
PAYMENT TERMS (If Applicable)
Fees and Billing
- Fees for the Kynexa product are governed by your enterprise agreement
- All fees are non-refundable unless otherwise specified
- Prices are subject to change with notice
- You are responsible for all applicable taxes
Payment Methods
- Fees for the Kynexa product are set out in your enterprise agreement; the Website does not process payments
SERVICE AVAILABILITY AND MODIFICATIONS
Service Availability
- We strive to maintain continuous service availability
- Services may be temporarily unavailable due to maintenance or technical issues
- We do not guarantee uninterrupted access to our Services
Modifications
- We reserve the right to modify, suspend, or discontinue Services at any time
- We may update these Terms periodically
- Continued use after modifications constitutes acceptance of new Terms
DISCLAIMERS AND LIMITATION OF LIABILITY
Service Disclaimers
- Services are provided "as is" and "as available"
- We disclaim all warranties, express or implied
- We do not warrant that Services will be error-free or uninterrupted
- We do not guarantee the accuracy or completeness of content
Limitation of Liability
- Our liability is limited to the maximum extent permitted by law
- We shall not be liable for indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount paid by you for the Services
- These limitations apply regardless of the legal theory of liability
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any third-party rights
- Your breach of any representations or warranties
TERMINATION
Termination by You
- You may stop using the Website at any time; termination of the Kynexa product is governed by your enterprise agreement
- Termination does not relieve you of any obligations incurred prior to termination
Termination by Us
- We may suspend or terminate your access for violation of these Terms
- We may terminate Services with or without cause upon notice
- Upon termination, your right to use Services ceases immediately
Effects of Termination
- All provisions that should survive termination shall remain in effect
- We may retain certain information as required by law or legitimate business purposes
DISPUTE RESOLUTION
Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles.
Jurisdiction
The Courts at the State of Goa, India shall have exclusive jurisdiction over any disputes arising from these Terms.
Alternative Dispute Resolution
Before pursuing formal legal proceedings, parties agree to attempt resolution through:
- Mediation: Good faith negotiations for thirty (30) days
- Arbitration: If mediation fails, disputes will be resolved by arbitration by a sole arbitrator appointed by the Company
The arbitration shall be conducted in English, and the seat of arbitration shall be Goa, India.
FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or technical failures.
SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and the Company regarding the use of our Services.
CONTACT INFORMATION
For questions about these Terms, please contact:
Grievance Officer: Ms. Pinky Rasaikar | Email: [email protected]
Address: Neural Machines Pvt Ltd, 2nd Floor, Udyog Bhawan, Panaji, Goa 403001, India
Effective Date: 18 June 2026
Last Updated: 18 June 2026
Neural Machines Pvt Ltd reserves the right to update these Terms at any time. Users will be notified of significant changes, and continued use of the Services constitutes acceptance of the updated Terms.