The challenge
A global manufacturer needed to cut defect-investigation time across six disconnected systems: SAP, MES, QMS, an engineering repository, a supplier portal and SharePoint using a multi-agent workflow.
Without governance
Multi-agent automation across those systems risked exposing supplier pricing, intellectual property and quality data between agents, with little audit and rising model cost.
How we governed it
Kynexa governed every retrieval and inter-agent hand-off removing restricted and non-relevant data at source, enforcing data minimization on each hand-off and logging every decision to an immutable audit trail.
The outcome
The governed workflow supports policy-controlled retrieval, data minimization and complete audit traceability across six systems.
Six systems, governed hand-offs.
Ungoverned, agents passed full context across SAP, MES, QMS, the engineering repo, a supplier portal and SharePoint. Governed by Kynexa, every hand-off is minimized and audited.
Agents pass full context to one another — supplier pricing and IP leak across hand-offs, with no audit.
Data minimization on every hand-off; restricted data removed at source; each step logged. Days → under a day, no cross-agent leakage.
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