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Case study · Manufacturing

Governing a multi-agent quality investigation

A global manufacturer (anonymized under NDA)

5–7 days → under 1 day
Defect-investigation time
~38% lower
LLM token cost
100%
Agent hand-offs audited
No
Cross-agent leakage incidents

The challenge

A global manufacturer needed to cut defect-investigation time across six disconnected systems: SAP, MES, QMS, an engineering repository, a supplier portal and SharePoint using a multi-agent workflow.

Without governance

Multi-agent automation across those systems risked exposing supplier pricing, intellectual property and quality data between agents, with little audit and rising model cost.

How we governed it

Kynexa governed every retrieval and inter-agent hand-off removing restricted and non-relevant data at source, enforcing data minimization on each hand-off and logging every decision to an immutable audit trail.

The outcome

The governed workflow supports policy-controlled retrieval, data minimization and complete audit traceability across six systems.

Before / after

Six systems, governed hand-offs.

Ungoverned, agents passed full context across SAP, MES, QMS, the engineering repo, a supplier portal and SharePoint. Governed by Kynexa, every hand-off is minimized and audited.

Ungoverned
SAPMESQMSEngineering repoSupplier portalSharePoint

Agents pass full context to one another — supplier pricing and IP leak across hand-offs, with no audit.

Governed by Kynexa
SAPMESQMSEngineering repoSupplier portalSharePoint

Data minimization on every hand-off; restricted data removed at source; each step logged. Days → under a day, no cross-agent leakage.

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